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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Duncan

February 4, 2026

5  out of  5
rating by Mary Duncan
"I have been working with Victor. He has returned all calls when he said he would and has been so helpful. I would definitely recommend to others."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. "
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wanda dove

January 30, 2026

5  out of  5
rating by wanda dove
"I want to thank State Farm for one of their representatives Isreal Bautista he did an awesome job taking care of me with my auto insurance. He made sure I understood everything he stayed on the phone with me and guided me through every step of the way with downloading the app and making sure I was comfortable with everything we need more people like him to make sure we understand what we’re gettingThank you again Isreal for the help you provided for me today on January 30, 2026"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Giovanni Serrano’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! "
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Andrew Moran

January 21, 2026

5  out of  5
rating by Andrew Moran
"Victor was courteous and answered all my questions. He returned my calls in a timely manner and "walked" me through the application process.Glad to be insured though State Farm. Will recommend this agency to friends and family."
We responded:
"We appreciate your review, Andrew. We are so happy that you had such a wonderful experience with State Farm Agent Giovanni Serrano’s Team here in Garland ! "
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Jose Gonzalez

January 20, 2026

5  out of  5
rating by Jose Gonzalez
"Isreal the agent that helped through this process was beyond helpful! He helped me through the process so easily and went above and beyond. I’ll definitely be keeping State Farm because of him!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Giovanni Serrano’s Team here in Garland . "
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Gina NA

January 19, 2026

5  out of  5
rating by Gina NA
"Very nice and helpful"
We responded:
"Thank you for your kind words! We’re happy to hear you found our team nice and helpful. Let us know if you ever need anything else! "
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McKenly Redmon

January 13, 2026

5  out of  5
rating by McKenly Redmon
"Victor got me set up! Very nice and easy!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. "
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Rolando Santos

January 9, 2026

5  out of  5
rating by Rolando Santos
"Great service quick and easy all over the phone"
We responded:
"Thanks for the great feedback! We’re glad to hear the service was quick and easy, all over the phone. If you need anything else, just let us know! "
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Rob

January 9, 2026

5  out of  5
rating by Rob
"The experience I just went through with State Farm was so easy to set up and I had great customer service from Johann Castillo. He helped me find the best rates for my vehicles and just made the annoyance of auto insurance hassle seamless. Highly recommend using State Farm, And will continue to have auto insurance through them. Ask for Johann if you decide to go with them!"
We responded:
"Thanks so much for the awesome review Rob! We’re happy Johann made the whole process easy and helped you find great rates. We really appreciate you recommending us and look forward to helping you with your insurance anytime!"
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Leandra Rattler

January 2, 2026

5  out of  5
rating by Leandra Rattler
"Isreal made it smooth and easy to start my auto and renters insurance policy. He got me a rate lower than my current rate and it couldnt be happier. I highly recommend!!"
We responded:
"Thank you so much for your kind words Leandra! We’re thrilled to hear that Isreal made the process smooth and easy, and that you’re happy with your new rate. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs!"
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Veronica Scott

January 2, 2026

5  out of  5
rating by Veronica Scott
"Victory did an awesome job!!"
We responded:
"Thank you for the awesome feedback Veronica! We’re glad to hear that Victor did a great job assisting you. If you ever need anything else, don’t hesitate to reach out! "
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Chris Williams

December 31, 2025

5  out of  5
rating by Chris Williams
"The people I worked with at this company were very professional, knowledgeable, and exuded warmth. I would definitely choose them as a company to consider when I have insurance needs."
We responded:
"Thank you for your wonderful feedback Chris! We’re delighted to hear that our team made such a positive impression with their professionalism, knowledge, and warmth. We truly appreciate your consideration and look forward to assisting you with your insurance needs whenever they arise."
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Adriana Vega

December 29, 2025

5  out of  5
rating by Adriana Vega
"Victor was very friendly and provided great customer service. Thanks for all your help."
We responded:
"Thank you for your kind feedback Adriana! We’re happy to hear that Victor provided friendly and helpful customer service. We appreciate your trust and look forward to assisting you again in the future! "
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Anthony Coleman

December 18, 2025

5  out of  5
rating by Anthony Coleman
"Johann was great in walking me through the process for my auto coverage for my new car. He was knowledgeable and he explained everything to where I could understand it."
We responded:
"Thank you for your kind words Anthony! We’re glad to hear that Johann made the auto coverage process clear and easy to understand for your new car. Providing knowledgeable and helpful service is very important to us, and we’re happy Johann could assist you. Please don’t hesitate to reach out if you need anything else!"
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Charity Mondi

December 18, 2025

5  out of  5
rating by Charity Mondi
"Johann was amazing to work with! He helped me get the best price with great coverage and followed up consistently to make sure everything was set up correctly. He even checked in to confirm I received my Beacon device. Super professional, responsive, and easy to work with — highly recommend!"
We responded:
"Thank you so much for your wonderful review Charity! We’re delighted to hear that Johann provided you with excellent service and helped you find the best coverage at a great price. We pride ourselves on being professional and responsive, so it’s great to know Johann exceeded your expectations. We truly appreciate your recommendation and look forward to assisting you in the future!"
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Chizoma Oparaji

December 15, 2025

5  out of  5
rating by Chizoma Oparaji
"Very thorough and professional! Thank you very much"
We responded:
"Thank you very much for your kind feedback Chizoma! We’re glad to hear you found our service thorough and professional. It’s our pleasure to assist you, and we look forward to serving you again! "
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Najeeb Ghani

December 15, 2025

5  out of  5
rating by Najeeb Ghani
"Great people great services 10 out 10 My agent is victor he is very prof. And and very helpfull to complete my insurance policy"
We responded:
"Thank you so much for your kind words and the 5-star review Najeeb! We're thrilled to hear that Victor provided you with professional and helpful service throughout your insurance process. We truly appreciate your trust in us and look forward to assisting you again in the future!"
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Michelle Vega

December 3, 2025

5  out of  5
rating by Michelle Vega
"Israel Bautista fue mi agente en seguri de auto y tengo que decir que el servicio fue excelente, muy amable y paciente !!"
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra mucho saber que Israel Bautista te brindó un servicio excelente y que su amabilidad y paciencia hicieron la diferencia. Estamos aquí para ayudarte en lo que necesites. ¡Saludos!"
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Stephanie Rodriguez

November 26, 2025

5  out of  5
rating by Stephanie Rodriguez
"Amazing service!! Israel Bautista was extremely helpful and patient with my mom and I. He made the process quick and stress free. Extremely grateful for the care and professionalism. Highly recommended!"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Israel provided helpful, patient, and professional service to you and your mom. Your satisfaction means a lot to us, and we're grateful for the opportunity to assist you. If you ever need anything else, please don't hesitate to reach out!"
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LaShunda Culclager

November 21, 2025

5  out of  5
rating by LaShunda Culclager
"I recently had the pleasure of working with a young man named Johann, who helped me secure auto insurance, and the experience was truly exceptional. He took the time to really listen to what I needed and made sure every option he presented aligned with my priorities. His professionalism, patience, and genuine desire to help made the whole process smooth and stress-free. I truly appreciated how attentive he was and how carefully he explained everything. If you’re looking for someone who actually cares about your needs and works hard to meet them, I highly recommend him! Johann, think of me whenever discounts are being offered. I need them AND want them😂😂😂😂"
We responded:
"Thank you so much for your wonderful review LaShunda! We're thrilled to hear that Johann provided you with exceptional service and took the time to understand your needs. Your kind words about his professionalism and attentiveness mean a lot to us. We'll be sure to pass along your message (and your discount requests!) to Johann. Thanks again for choosing us and for your high recommendation! 😊🚗🎉"
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Nick B

November 19, 2025

5  out of  5
rating by Nick B
"Victor was very helpful. Explained everything well and made the process quick and easy."
We responded:
"Thank you for your wonderful feedback Nick! We’re glad to hear that Victor was able to explain everything clearly and make the process quick and easy for you. Your satisfaction is our priority, and we appreciate you choosing us for your insurance needs! "
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Chris Clay

November 9, 2025

5  out of  5
rating by Chris Clay
"Victor did a great job in helping me in exactly the way that I asked in a swift concise manner. The office environment that Mr. Serrano has setup made for the most enjoyable insurance buying experience I’ve been a part of."
We responded:
"Chris my buddy from high school, Thank you so much for your kind words! We’re thrilled to hear that Victor was able to assist you exactly as you needed in a swift and concise way. We take great pride in creating a welcoming office environment, and it’s wonderful to know it made your insurance buying experience enjoyable. We appreciate your trust and look forward to serving you again in the future!"
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Blanca Alarcon

November 6, 2025

5  out of  5
rating by Blanca Alarcon
"Sr.Johann fue super amable y con mucha paciencia para explicar cada paso de las cobertura. Super gran agente gracias"
We responded:
"Muchas gracias por tus amables palabras Blanca. Nos alegra saber que el Sr. Johann pudo brindarte la paciencia y claridad que necesitabas para entender cada detalle de las coberturas. Estamos aquí para ayudarte en lo que necesites. ¡Gracias por confiar en nosotros!"
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Bryan Infante

November 5, 2025

5  out of  5
rating by Bryan Infante
"Excelente atención Giovanni serrano"
We responded:
"Muchas gracias por tu comentario! Nos alegra saber que recibiste una excelente atención de parte de Giovanni Serrano. Estamos aquí para ayudarte siempre que lo necesites!"
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Reinaldo Menendez

November 4, 2025

5  out of  5
rating by Reinaldo Menendez
"Very pacient and knowledgeable answered all my cuestions gave me different options was competitive with pricing. Totally satisfied with the service received."
We responded:
"Thank you so much for your kind words Reinaldo! We're glad to hear that you found our team patient, knowledgeable, and helpful throughout the process. Providing competitive options and excellent service is our priority. We truly appreciate your trust and look forward to assisting you again in the future"
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Johnny Tony

October 28, 2025

5  out of  5
rating by Johnny Tony
"Giovanni, tu representante es un vendedor de primero. Dale un aumento."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que Giovanni te brindó un excelente servicio. Le haremos llegar tu reconocimiento. ¡Esperamos seguir atendiéndote con la misma calidad!"