
State Farm® Insurance Agent Giovanni Serrano
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brittany Hayward
March 25, 2025
"I highly recommend Johann. He helped me get a better price and better service. I can't thank him enough for his time and patience."
Shirley Mallard
March 24, 2025
"The technician that I talked to this morning was Victor and he was great. He helped me with everything that I needed. He explained everything to me in a way that I could understand and he was Great I’m glad he was there to help me with all I needed to know and understand. Great Help"
"Thank you for your fantastic review! We're so glad to hear that Victor was able to assist you and explain everything clearly. It’s wonderful to know that you felt supported and informed during your interaction. We appreciate your kind words and are always here to help whenever you need us! Victor and the team are always here to serve and take care of your needs so just give us a ring!"
Josephine J
March 21, 2025
"Johann has been such excellent help, as well as get me a better rate! Definitely recommend!! :)"
"Thank you so much Josephine for your wonderful review! We're thrilled to hear that Johann was able to assist you and help you secure a better rate. Your recommendation means a lot to us! If you need any further assistance, don't hesitate to reach out. We appreciate your support!"
Kena McGary
March 18, 2025
"Our experience with this agency was delightful! We worked with Carly to lower our rates, and she provided the best customer service that we have received in years from an insurance company. After establishing the lower cost policy, we even received a personalized, handwritten thank you note. Anyone who uses this State Farm Agent is in for a pleasant experience."
"Thank you so much Kena for your wonderful 5-star review and being a part of our State Farm family! We are thrilled to hear that you had such a delightful experience with Carly and that she was able to help you lower your rates. Providing exceptional customer service is our priority, and it’s gratifying to know that we made a positive impact during your time with us. We strive to create memorable experiences for all our clients, and our card is a small token of our appreciation in choosing us to service you and your family. Your feedback truly encourages us to keep that standard high. "
Monica Villafranco
March 14, 2025
"ABBY is AWESOME! She is very helpful and returns calls and answers any questions brought to her attention. Very pleasant."
"Thank you so much for your review! We’re thrilled to hear that Abby made such a positive impression on you! She truly goes above and beyond to help our clients and make sure all their questions are answered and receive the best service and experience at our agency. Your kind words mean a lot to us!"
Ratish Menon
March 13, 2025
"Thank you Victor for guiding me on my new car insurance...it was quick and good service...."
"Hey Ratish! We're delighted to hear that Victor was able to assist you with your new car insurance and that you found the service to be quick and effective. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Were always here to help so call us if you need absolutely anything. Enjoy your new car!"
Boots & Jackie Abalos
March 12, 2025
"Victor Martinez was very prompt and courteous, he was professional in dealing with us. It was a smooth quick process to change policy from previous to current. He was actually referred to us by another satisfied client. Thank you so much for your assistance."
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Victor Martinez. Providing prompt and professional service is our top priority, and it's great to know that Victor was able to assist you effectively. We truly appreciate referrals from our satisfied clients, as they are the highest compliment we can receive. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your kind words!"
Judy Brown
March 11, 2025
"rep Johann was very helpful.."
"Thank you for your 5-star review! I'm glad to hear that Johann was able to assist you. We’re proud to have such a dedicated team member, and your satisfaction is our priority."
Enrique Zamora
March 7, 2025
"We had such a great experience working with Abby at State Farm! She was super helpful from start to finish, walking us through the entire process of getting auto insurance. No matter how many questions we had (and there were a lot), she took the time to answer every single one and made sure we felt comfortable with everything. We had gotten similar quotes from other places, but honestly, Abby was the reason we chose State Farm. She treated us so well and really seemed invested in helping us find the right coverage. She did such a great job that We already started recommending her to friends and Family. If you’re looking for an insurance agent who genuinely cares and makes the whole process easy, I can’t recommend Abby enough!"
"Enrique! Thank you so much for your glowing review! It truly warms our hearts to hear about your positive experience with Abby. She is passionate about helping her clients and goes above and beyond to ensure everyone feels informed and comfortable throughout the process. We’re thrilled that you found the right coverage with us and that Abby’s support made such a difference for you. Your recommendations to friends and family mean the world to us, and we can’t thank you enough for spreading the word! If you ever have more questions or need assistance in the future, please don’t hesitate to reach out. Welcome to the State Farm family!"
Cesar Andrade
March 7, 2025
"Abby was super helpful and was able to get me switched over and saved me money!"
"Hi Cesar! Thank you so much for your kind words! We're thrilled to hear that Abby was able to help you with your switch and save you some money in the process. She truly loves helping our clients find the best coverage for their needs!"
Blaq Jap
March 6, 2025
"Listen...AllState ran me hot when my premium shot up...I went right to STATE FARM. easy switch, affordable price for full coverage, and Johann Castillo was next level supportive, hands on, and helpful."
"Wow Blaq! Thank you for sharing your experience with us! It’s great to hear that you made a smooth transition from AllState to State Farm and found a plan that fits your needs. We understand how frustrating premium increases can be, so it’s wonderful to know we could help turn that around for you! Johann Castillo is indeed a rock star! We’re lucky to have him on our team, and it warms our hearts to hear how his support made a difference for you. If you ever need anything or have questions down the road, know that we’re just a call or message away. Welcome to the State Farm family!"
D R
March 5, 2025
"Best experience I’ve ever had when dealing with an insurance company/ agent. Victor was very knowledgeable, and a great help! He was able to switch me over, and provide amazing and affordable coverage for both my home and auto!"
"Hey D R! Thank you so much for your wonderful 5-star review! The best is what we strive for! We're thrilled to hear that you had such a positive experience with Victor. He truly is knowledgeable and dedicated to helping our clients find the best coverage for their needs. We're glad we could assist you in switching over and securing affordable coverage for both your home and auto. Your satisfaction is our top priority, and we look forward to serving you in the future! "
Mariya Saakova
March 1, 2025
"Victor was very professional, patient and helpful throughout the entire process of us signing up with State Farm. He was quick to address questions and respond to messages. Truly appreciate it!"
"Thank you Mariya for taking the time to share your experience! We’re thrilled to hear that Victor provided you with professional, patient, and helpful service during your sign-up process. It’s great to know he was quick to address your questions and respond to your messages. We truly appreciate your kind words and your trust in State Farm. If you need any further assistance, feel free to reach out anytime!"
Oyeneyin Stephen
February 28, 2025
"Victor is a very good help. He helped me so much and gave me a very good deal. It was easy to get through the processes. I now have an affordable insurance. Thanks to State Farm, thanks Victor."
"Thank you for your wonderful review! We're so glad to hear that Victor was able to assist you and make the process easy for you. It’s great to know you found an affordable insurance plan that meets your needs. We appreciate your trust in State Farm and Victor. If you ever need anything else, don't hesitate to reach out!"
Neisha Hogues
February 28, 2025
"I can actually say Johann is the Best! Helped me get a great and cheap policy! Definitely recommend"
"Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that Johann was able to assist you in finding a great and affordable policy. Your recommendation means a lot to us! If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
Juan Valdespino
February 21, 2025
"Victor Reached out to me after doing an online search for quotes. He was very friendly and clear on everything I was signing up for. I highly recommend him he was very no pressure to buy and encouraged me to be clear what I would receive while shopping with other companies."
"Thank you so much for your kind words and positive feedback! We're thrilled to hear that Victor provided you with a friendly and clear experience while discussing your options. Our team strives to ensure that our customers feel informed and comfortable during their decision-making process, and it’s great to know that Victor embodied that approach. We appreciate your recommendation and look forward to assisting you in the future! If you have any more questions or need further assistance, feel free to reach out."
Alexa Newman
February 19, 2025
"Abby helped me set up my car insurance! She helped me answer questions that may seem silly as it was my first time on my own plan (I'm bad at being an adult) She was informative, helpful, and funny which made the whole process a breeze!"
"Thank you so much for your wonderful review! We're thrilled to hear that Abby made your car insurance setup a positive experience. It’s great to know that her informative and friendly approach helped ease any worries you had. We’re here to support you every step of the way as you navigate adulthood! If you have any more questions in the future, don’t hesitate to reach out. Safe driving! 🚗✨"
Linda Mendoza
February 10, 2025
"I recently worked with Victor on both my house and car insurance, and I couldn’t be more pleased with the experience. He didn’t just give me quotes; he took the time to ensure I fully understood each policy, walking me through the details and answering all of my questions without any judgment. Victor made the entire process smooth, easy, and quick. His professionalism and dedication to customer service really stood out, and I feel confident in the coverage I received. I highly recommend Victor for anyone looking for an stress-free insurance experience! #HeListensAndDontJudge!"
"Thank you so much for your wonderful review, Linda! We’re delighted to hear that your experience with Victor was so positive. His commitment to providing clear information and excellent customer service truly makes a difference. We’re thrilled that you felt confident in your coverage and found the process smooth and stress-free. Your recommendation means a lot to us! If you ever need assistance in the future, don’t hesitate to reach out. We’re here to help! #Judgefreezone #CantspellVictorywithoutVictor"
Brianna Fleming
February 5, 2025
"My partner and I have been working with different insurance providers and ultimately decided to go with State Farm. A large part of the reason was the amazing customer service and knowledge that Victor Martinez offered us. He was always respectful when coordinating times to talk and respected our busy schedules. Victor was able to answer all of our questions and proffered examples to really make sure the knowledge was understood on our part. His expertise has been much appreciated by us and has been a breath of fresh air compared to agents we have spoken with at other agencies. 1000/10 experience. Highly recommend."
"Thank you so much for your glowing review, Brianna! We’re thrilled to hear that you and your partner had such a positive experience with Victor. He truly is dedicated to providing exceptional service and ensuring that his clients feel informed and supported. Your recommendation means the world to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
claudia santos
February 1, 2025
"Excellent customer service!"
"Thank you for your fantastic review, Claudia! We're so glad to hear that you had an excellent experience with our customer service. Our team works hard to provide the best support possible, and your feedback truly motivates us. We can’t wait to serve you again soon!"
Mariana Rodriguez
January 31, 2025
"Abby is awesome!"
"Thank you so much for your wonderful review, Mariana! We're thrilled to hear that you had a wonderful experience with Abby. She truly goes above and beyond for our customers, and your kind words mean a lot to us. We look forward to seeing you again soon!"
Luz Menchaca
January 27, 2025
"Me gusto mucho la manera en que Giovanni y Abby nos atendieron a mi esposo y ami. Tratamos con otras aseguranzas pero Abby nos ayudo a tener un mejor precio y nos explicaron todo muy bien."
"Hola Luz, agradecemos tus amables palabras. Abby y yo estamos encantados de haber podido ayudarles a usted y a su marido. También nos alegra saber que Abby pudo conseguirle la póliza adecuada que se adaptaba a sus necesidades. No dude nunca en comunicarse si tiene alguna pregunta o inquietud. Siempre estamos aquí para ti."
Babatunde Fajemisin
January 23, 2025
"Victor was very pleasant, highly knowledgeable and very patient. I was enlightened and most importantly, I got a good deal with very clear explanations. Also, he is ready to go the extra mile."
"Thank you for sharing your review, Babatunde. Victor and the whole team are always happy to assist you, and we strive to provide outstanding service to everyone. Thank you for trusting us with your insurance needs. Please let us know if you have any questions. We are here to help! "
gustavo morales
January 22, 2025
"Muy buen servicio, recomendado"
"Hola Gustavo, gracias por la maravillosa reseña. ¡Nos alegra saber que nuestro servicio fue bueno y que nos recomendaría! Estaremos aquí cuando más nos necesite, ¡háganos saber si tiene alguna pregunta o inquietud!"
badshahzad noorzai
January 21, 2025
"This was my first experience with State farm auto insurance and I appreciate all the help from the agent called Victor,he walked me through the policy thoroughly and explained everything I had to know, secondly he has great communication skills as well, thanks Victor"
"We truly appreciate your review, BadShahzad. Our team is thrilled to have been able to assist you with your new policy. Next time you are in need of assistance we will be here, so please do not hesitate to reach out to Victor or any of our team members. We are all happy to assist you! "