State Farm® Insurance Agent Giovanni Serrano
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Juan Sandate
June 4, 2026
"Transferring over was easy and got what I wanted, Vanessa helped make everything go swiftly!"
"Thank you so much for the 5-star review of State Farm Agent Giovanni Serrano’s Team! We deeply appreciate your kind words here in Garland . "
Olivia Letkey
June 4, 2026
"Vanessa was great!"
"Thank you for your kind review of State Farm Agent Giovanni Serrano’s Team. We appreciate it!"
Felicity Hernandez
June 4, 2026
"Vanessa was great and has great customer service, she helped me with all my questions and concerns."
"Thank you for the 5-star review, Felicity! Here on State Farm Agent Giovanni Serrano’s Team, we are proud to serve our community and appreciate your recognition. "
Valerie Gallardo
June 4, 2026
"Vanessa was super helpful, very kind and provided great customer service!"
David Gomez
June 4, 2026
"Vanessa was super helpful answered all my questions and had an amazing attitude"
Lauren Gallardo
June 4, 2026
"Thank you guys! Customer service was incredible and I really felt cared for as a customer. Vanessa in particular was very caring, met my specific needs, and clearly cares about her work, so I recommend working with her if you get the chance."
Patsy Gage
June 1, 2026
"I was very satisfied with my agent explain everything perfectly thanks for helping get signed up"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Giovanni Serrano’s Team. "
Bryan
May 29, 2026
"Best deal I could find"
"Thanks so much for the amazing review, Bryan! We really appreciate your support here in Garland . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Adrian Alvarez
May 26, 2026
"Five-star service from Victor! He was super helpful, professional, and efficient. I really appreciate his great work!"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Giovanni Serrano’s Team here in Garland . "
Maria Gallegos
May 22, 2026
"MR.SERRANO IS VERY PROFESSIONAL HE GOES THROUGH EVERY DETAIL EXPLAINS EVERYTHING YOU ARE PAYING FOR THEY HAVE REASONABLE PRICES ANSWERS EVERY QUESTION AND CONCERNS MAKES EVERYTHING EASY THANK YOU MR.GIOVANNI🙏"
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Giovanni Serrano’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Yaneiry Gomez
May 22, 2026
"Gio is cool he gave me chips .👍👍"
"Yaneiry, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Stephanie Moses
May 21, 2026
"Israel was very nice and helpful. He made the process simple and easy."
"Thank you so much for the 5-stars, Stephanie! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Giovanni Serrano’s Team anytime."
Ang'Lia Dixon
May 8, 2026
"Very pleasant and knowledgeable"
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Giovanni Serrano’s Team. "
Tracey Cole
April 30, 2026
"It was okay while starting the policy, by the next month I realized I wasn’t being charged the full amount for my policy, I reached out to have someone check and never received a response, i continued to submit the full amount payment. I checked again and my policy was completely gone. 0 communication, terrible customer service and experience"
"Thank you for sharing your feedback. We sincerely apologize for the frustration and confusion you experienced regarding your policy and payments. After our recent phone conversation, we hope we were able to clarify the situation and address your concerns. Thank you again for your patience and for giving us the opportunity to resolve this. "
Jessica Arbizu
April 27, 2026
"Victor helped me get set up with my State Farm insurance and made the whole process super easy and quick. He found me a great rate and was very responsive the entire time. Customer service was excellent—definitely recommend working with him!"
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
COD
April 20, 2026
"Giovanni is so awesome! He helped me with life insurance and I’m so grateful, I didn’t think I could afford it and he walked me through the options and I’m very happy with what I was able to get to protect my daughters. Thank you Giovanni!"
"We appreciate your review, COD. We are so happy that you had such a wonderful experience with State Farm Agent Giovanni Serrano’s Team here in Garland ! "
LICANG REMODELING, LLC
April 17, 2026
"Check and let me know"
"Thanks so much for the fantastic rating, LICANG! We are so glad you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. If there is anything we can do for you in the future, just give us a shout! "
Kathy T
April 17, 2026
"My agent was very helpful. He understood my needs And I would recommend him to all my friends and family. He is an awesome individual. You guys should be proud of him cause I am. His name Johann"
"Thank you for the 5-star rating! We are pleased to know that you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. We strive for excellence and would be grateful for any suggestions you may have to help us improve and better serve you and the Garland community. Feel free to call or visit us for a coffee anytime!"
Diane Leija
April 14, 2026
"I was looking to switch Car Insurance to save money, and Johann Castillo from State Farm reached out to me and quoted me that exact same day within minutes! He has been very patient with me due to me not having time to get back with him because of work, but he never gave up and is very clear on everything u ask about the insurance. He is very nice, and understanding and doesn't make you feel like your under pressure 😊 I HIGHLY RECOMMEND him for future people wanting to switch over on their insurance, you will NOT be disappointed!"
"We are grateful for your 5-star review, Diane! Thanks for taking a moment to share your positive rating of State Farm Agent Giovanni Serrano’s Team here in Garland . "
Adriana Vega
April 9, 2026
"Victor was very friendly and provided great customer service. Thanks for all your help."
"Thank you for your kind feedback Adriana! We’re happy to hear that Victor provided friendly and helpful customer service. We appreciate your trust and look forward to assisting you again in the future! "
solomon chernet
March 30, 2026
"Johann gave me excellent service"
"Thanks so much for the fantastic rating, solomon! We are so glad you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. If there is anything we can do for you in the future, just give us a shout! "
Silverio Espinel
March 26, 2026
"Thank you Israel good primero and good work"
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Giovanni Serrano’s Team. "
Carla and Jeff Clark
March 25, 2026
"Amazing service and save us a ton of money. They also explained and walked us through everything. Amazing customer service ❤️🤗"
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Giovanni Serrano’s Team. "
imani simon
March 17, 2026
"I had such a great experience with Johann! He was absolutely amazing — thorough, patient, and made sure I understood every part of the process. He took the time to answer all my questions and really made me feel confident in the decisions I was making. On top of that, he was so personable and easy to talk to that I almost forgot I was even handling business. It didn’t feel stressful or overwhelming at all. If you’re looking for someone knowledgeable, professional, and genuinely pleasant to work with, I highly recommend him!"
"Thank you so much for the 5-star review of State Farm Agent Giovanni Serrano’s Team! We deeply appreciate your kind words here in Garland . "
Anthony Hammonds
March 13, 2026
"Very Knowledgeable and Very Efficient"
"Thank you so much for the 5-stars, Anthony! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "